At Rocco Forte Hotels

Riccardo Fusari, Head Concierge, Hotel Amigo
I was hired at the Amigo in September 1971 as a bell boy. I became a member of the Golden Keys and Head Concierge in 2001. I’m very proud to work for Rocco Forte Hotels; Sir Rocco personally asked me to stay on for five more years so that I could complete 50 years of service at Hotel Amigo.

Carolin Ortmann, Front Office Manager, Villa Kennedy
I joined Rocco Forte Hotels in 2006. After a year and a half I was promoted to Head Receptionist and received the opportunity to be on the opening task force for the then Rocco Forte hotel in Prague- The Augustine. I then completed my Hospitality Management Degree, and following this became Assistant Front Office Manager at the Astoria and Angleterre in St. Petersburg in Russia. I was then promoted to Front Office Manager at Villa Kennedy in Germany, where I’m still working today.

Roddy Short, Meetings & Events Assistant Manager, The Balmoral Hotel
I joined the hotel in June 2010 as a Bartender in The Balmoral Bar. I was promoted to Trainee Supervisor in 2011 and Supervisor in 2012. I then joined Meetings & Events Operations in May 2013 as a Supervisor and was promoted to Meetings & Events Assistant Manager in February 2015. I am continuously trying to develop my skills and knowledge, and successfully completed the Rocco Forte Future Leaders Programme in 2014.

Thomas Fink, Assistant Financial Controller, The Charles Hotel
I joined the Charles in 2007 as an intern in the Accounting department. I then went back to finish my degree. I kept in touch with the hotel and worked as a casual in several F&B departments. After finishing University, I came back to the hotel as Administrative Assistant. In 2012, I was promoted to Assistant Financial Controller. Whilst still having this role, I am currently studying HOSPA - Financial Management and recently won an award as the best student in Stage 2 - Operational Financial Management.

Harry Fernandes, Resort Manager, Verdura Resort
I joined The Balmoral in 2004 as Rooms Division Manager. In March 2005, I was promoted to Resident Manager. In 2008, I won the Management Excellence Gold Medal, awarded by Hotel Review Scotland. In 2010, I moved to Brown’s in London as Hotel Manager. In 2014, I was given the bigger role of Resort Manager at Verdura Resort in Sicily, where I am working today.

Abdelaali Jaifi, Head Housekeeper, Hotel de Rome
I joined Hotel de Rome on its first day of opening in 2006 as a Houseman in the Housekeeping department. Two years later, I got promoted to Junior Supervisor. Three years later, I became Senior Supervisor. In May 2014, I became Assistant Head Housekeeper. Given that our Head Housekeeper is currently on parental leave, I have taken on the role of Head Housekeeper.


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