Tailored Wellbeing
To create a truly personalised experience, Olga, who has been an integral part of the spa for eight years, suggests consultation is key: “We ask what our clients need, assessing their mood, stress levels, and anything that may be impacting them. It may be a simple boost for their skin – and sometimes this can be achieved via a treatment that lifts their energy and mood”.
At Brown’s, treatments begin with understanding the guest beyond the initial request. While someone may ask for a massage, what they are often seeking is deep relaxation. Taking time to build trust, ask the right questions, and understand what the body truly needs allows our team to tailor the most effective approach.
For Olga, welcoming return guests is a testament to that trust building: “People come back to us over many years, knowing we centre their wellness goals in the experience”. Each guest enjoys a bespoke welcome: “People coming to us for the first time can feel nervous, so we prioritise inspiring confidence and helping them relax. On the other hand, those more used to getting treatments often know exactly what they’re looking for, and our challenge is to delight them with our skills and approach.”