Covid19 Notice

at The Spa at Brown's


Our top priority has always been to bring a safe experience of healing and rejuvenation to our guests, and our resolve is now stronger than ever before. Our team has been working hard to raise the bar of hygiene and sanitation, as well as considering every step of treatment processes to ensure we meet your needs in a focused and safe manner that is in accordance with the World Health Organization and local and national regulatory guidelines.

Booking Procedure

All spa and fitness services must be booked in advance. This includes all treatments and beauty services and use of gym. We have also reduced our daily number of treatments.

We will not be accepting any walk-ins.

This will all allow us to limit traffic in the spa area, and give us adequate time to clean and disinfect all spaces and areas after each guest use.

Our Commitment

We are committed to meet or exceed all local and national regulatory guidelines relating to sanitation and hygiene.

All staff members will undergo temperature checks on arrival each day and anyone showing any Covid-19 symptoms or having come into contact with someone showing Covid-19 symptoms in the last 14 days, will be asked to remain at home.

Strict sanitation procedures have been implemented for all areas of the spa. Our spa Team Members have also been thoroughly trained in the new procedures.

Therapists will wear disposable masks during treatments. Additional Personal Protective Equipment requests can be made in advance of your treatment via the online Consultation Form.

All shared amenities have been replaced with single-use amenities, hand sanitiser and sanitation wipes are available throughout the spa area, and furniture and equipment has been moved to ensure safe distances.

What we ask of you

To keep our guests and Team Members safe, we ask that you:

  • Refrain from visiting the spa if you or someone you have come into contact with has had Covid-19-like symptoms in the last 14 days;
  • Share special sanitation or hygiene requests prior to arriving at the spa via the online Consultation Form;
  • Respect the spa’s sanitation and hygiene standards as communicated by Team Members and through signage throughout the spa;
  • Wash your hands for a minimum of 20 seconds prior to beginning a treatment;
  • Respect social distancing measures put in place throughout the spa areas.

'Touch Less' Treatment

We have handpicked some of our favourite ‘touch less’ treatments and therapies just for you:

A non-contact treatment to help regenerate and restore the body’s energy balance – perfect for combating stress and anxiety.

Deep pressure is applied to specific areas on the soles of the feet to unlock tension in corresponding parts of the body.

This nurturing gentle treatment for the head, back and shoulders has been created to allow you to drift away into a meditative state of relaxation. Slow Tui Na Chinese massage techniques rebalance and calm the upper body. The ritual uses slow, soothing and rhythmic techniques providing complete tranquillity and relaxation, and 100% certified organic Made for Life products. It’s also suitable for people diagnosed with or recovering from cancer.