How long have you been dedicated to hotel maintenance?
Gianni: Since the year dot! From 1 November 1979. As a kid, I helped my uncle who was a plumber. I liked taking things apart and reassembling them, such as Vespas. My father also dedicated himself to carpentry, he built a rabbit hut for example. So I have always liked to repair things. Here at Hotel Savoy I had an immense teacher, Alfio, who gave me so much, he was a real guide.
What knowledge and skills does a maintenance technician need?
Gianni: Maintenance technicians must feel as if the workplace belongs to them. You have to be aware that the work you do is not always visible to others. After all, everyone can see the tip of the iceberg, but no one sees the inside part. Maintenance takes love, care and pedantry.
In my day, mechanics and electronics were dominant, while today and the future is more about technology. I am very happy with my team [see photo below] as they have all the ingredients that are useful for hotel maintenance. Marco has been working here for 20 years and has strong IT skills, while Roberto is a jack of all trades – he is able to do everything, and has a gift for handicrafts. He’s been by my side for 25 years. Last but not least there is Luca, our methodical, clean and tidy painter. I have a perfect team where everyone makes full use of each other’s skills. I would also like to mention Guido, our IT Manager, who is an ace. I feel like he is part of the team even if he is not a maintenance technician.