A Message to Our Guests
I have built my business on caring about people. Never has my belief been more important than right now as I endeavour to reassure guests and staff of our ongoing commitment to their safety, comfort and wellbeing.
With properties located in several European countries, we have worked closely with each local authority in order to apply their safety guidelines and following expert advice Rocco Forte Hotels have developed and implemented their own rigorous protocol going above and beyond what is internationally required.
Our primary concern being the wellbeing of guests and staff, we also understand that flexibility in travel is of the utmost importance. We have reviewed our booking policies in order to encourage guests to plan ahead and dissipate any concerns and uncertainties they may have.
Mine has been a hospitality focused family business for four generations, a time in which we have withstood and surmounted great challenges by supporting and protecting each other and the communities we live in. I intend to do the very same now.
I very much look forward to welcoming you all back.
PCR Tests Information
On-site PCR tests are now available at our hotels and resorts across Europe.
Test results can be delivered within 48 hours, including the provision of the accompanying travel certificates. Rapid tests are also available at some of our properties.
Please contact our local hotel teams for more information and pricing.
Health and Safety Measures
We continue to monitor developments and adjust our policies accordingly. Full recognition is given to the recommendations of international bodies such as the WHO and the protocols required by the local Governments and authorities where we operate.
At Rocco Forte Hotels, we have consulted experts in the field and have developed our own policies which far exceed the internationally accepted standards.
All employees have received training in the new protocols. All contractors and third parties have been asked to follow the same procedures. We temperature check all staff members on arrival each day and any showing any Covid-19 symptoms are asked to remain at home. All members of staff wear protective masks whilst performing their duties.
All hotel rooms are meticulously cleaned and sanitised, using professionally certified products effective against the virus, each room is disinfected and sealed after each guest departure.
Enhanced cleaning and disinfection procedures have been implemented in all public areas and lifts.
Social distancing is observed in all public areas as required by local regulations. This includes restaurants, bars, other food and beverage areas and our gyms and spas. We have devised special room service menus for those who feel more comfortable dining in their rooms.
The same vigorous cleaning and disinfection procedures are applied to our staff and back of house areas.
Masks, disposable gloves and hand sanitisers are available in guest bedrooms and sanitisers will be available in all guest areas.
Reservation and Cancellation Policy
We will offer maximum flexibility in relation to modification or cancellation of bookings at Rocco Forte Hotels.
Existing and future bookings with Rocco Forte Hotels until September 30, 2021 can be cancelled up to 24 hours prior to arrival without any charge. Group bookings, advanced purchase reservations, and bookings for special suites and villas will be dealt with on an individual basis. Cancellations policies for our Resorts may differ. For bookings made through your travel advisor, please contact them directly about this.
We do our utmost to provide a safe and enjoyable stay at all our Rocco Forte Hotels and deliver our usual standard of welcome and high level of service despite the restrictions.
The information provided on this website will continue to be updated.