Rocco Forte Friends Terms & Conditions

WHO WE ARE

The Programme is operated by Rocco Forte Hotels ("RFH", "we", "us" or "our"). We are registered in England and Wales under company number 03277921 and have our registered office at 78 St James’s Street, London SW1A 1JB.

The Programme provides eligible guests with access to a personalised online account and selected benefits and offers from time to time, subject to these Terms and Conditions.

HOW TO CONTACT US

If you have any questions about the Programme or these Terms and Conditions, please contact us at friends@roccofortehotels.com.

WHAT IS ROCCO FORTE FRIENDS?

Rocco Forte Friends is a membership programme for valued guests.

Individuals who successfully enrol in the Programme ("Members") may be eligible for selected Programme benefits, member-only access and exclusive offers when staying as a paying guest at participating Rocco Forte hotels. Benefits and offers may vary by hotel, date and availability and are subject to additional terms, as notified to you from time to time.

Membership of the Programme is free of charge, has no cash value and does not require a

ENROLMENT

Enrolment in the Programme can be completed online at: https://www.roccofortehotels.com/account/register/

To enrol, applicants must be aged over 18 and must provide a first name, last name, valid email address and password. Upon successful enrolment, membership will be linked to the registered email address.

By enrolling in and/or participating in the Programme, Members agree to be bound by these Terms and Conditions, as amended from time to time.

PROGRAMME MEMBERSHIP

• Participation in the Programme constitutes acceptance of these Terms and Conditions.
• Membership and Programme benefits are personal, non-transferable and may not be assigned or shared with any third party.
• By enrolling, Members consent to RFH collecting and using their personal information in connection with the Programme, in accordance with our Privacy Policy.
• By providing contact details, Members agree to receive Programme-related communications, including statements, private event invitations and exclusive offers from RFH. We are not responsible for any failure to deliver communications resulting from outdated or incorrect contact details.
• Members are responsible for keeping their account information up to date via their online account or by contacting friends@roccofortehotels.com.
• Members are responsible for maintaining the confidentiality of their login credentials. RFH will not be liable for any unauthorised access arising from a failure to protect account details.
• Membership may be cancelled at any time by emailing friends@roccofortehotels.com. Cancellation may take up to two (2) weeks to process. Upon cancellation, membership will be deactivated and any unused benefits or offers will be forfeited.

MEMBERSHIP COMMUNICATIONS & DATA USE

• Personal information provided during enrolment or throughout Programme membership will be processed in accordance with the RFH Privacy Policy.
• We may collect and process Members’ names, contact details, demographics, preferences and transaction data to communicate relevant services, offers and experiences.
• Members may be contacted by email, post, telephone or text regarding Programme-related news and promotions across hotels, travel, food & beverage, spa, events, fashion and real estate.
• Members may opt out of Programme communications at any time by updating their online profile or by contacting friends@roccofortehotels.com. Opting out limits access to Programme updates and offers.

OTHER TERMS THAT APPLY

The following additional terms and conditions apply to your use of the Programme:

• Our Privacy Policy
• Our Cookie Policy
• Our Website Terms and Conditions
• Any specific terms relating to individual benefits or third-party offers

CHANGES TO THESE TERMS

We may amend these Terms and Conditions from time to time. Members should review them regularly to ensure they understand the terms that apply at the time of use.

CHANGES TO OR WITHDRAWAL OF THE PROGRAMME

We may update, suspend, withdraw or restrict the availability of all or part of the Programme at any time for business, operational or security reasons. Where reasonably possible, we will provide advance notice of material changes.

ACCOUNT SECURITY

Members must keep all user identification codes and passwords confidential and must not share them with any third party.

We reserve the right to disable any account credentials if we reasonably believe these Terms and Conditions have been breached.

If you know or suspect that your account details have been compromised, you must notify us immediately at friends@roccofortehotels.com.

USE OF PROGRAMME CONTENT

All intellectual property rights in the Programme and its content are owned by or licensed to RFH and are protected by applicable copyright laws.

Members may not use any Programme content for commercial purposes without prior written consent from RFH.

Any unauthorised use of Programme content will result in immediate termination of the right to use the Programme.

RELIANCE ON INFORMATION

The Programme content is provided for general information only and does not constitute advice. RFH makes no representations or warranties that content is accurate, complete or up to date.

THIRD-PARTY LINKS

The Programme may contain links to third-party websites. These links are provided for information only and do not imply endorsement. RFH has no control over the content of third-party sites and accepts no responsibility for them.

LIABILITY

Nothing in these Terms and Conditions limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.

To the extent permitted by law, RFH excludes all implied warranties and will not be liable for any loss or damage arising from the use of, or inability to use, the Programme, including indirect or consequential losses such as loss of profits, revenue, business opportunity or goodwill.

The Programme is provided for domestic and private use only and must not be used for commercial purposes.

VIRUSES AND MISUSE

We do not guarantee that the Programme platform will be secure or free from bugs or viruses. Members are responsible for using appropriate virus protection.

Members must not misuse the Programme platform by introducing malicious material or attempting unauthorised access. Any such misuse will result in immediate termination of access.

GOVERNING LAW

These Terms and Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with English law. The courts of England shall have exclusive jurisdiction.