Commissions

At Rocco Forte Hotels, we recognise the important role travel advisors play in our success. That's why we've partnered with two trusted commission payment platforms, Sion and Onyx, to provide a secure, transparent and efficient commission payment process.

Our Commitment
We are committed to processing eligible commission payments promptly and providing a straightforward, seamless experience through clear communication, comprehensive tracking and trusted payment partners.

Our commission policy includes

• Payment of all eligible commissions.
• Commission paid on cancellation fees received by the hotel.
• Commission paid on additional nights when guests extend their stay.
• A straightforward, transparent payment process supported by trusted commission partners.

The result is simple: advisors receive more of their commission, more quickly and with greater transparency.

• Faster payments, typically delivered within 24–48 hours of processing, and often within just a few hours
• No payment fees, helping advisors retain more of their hard-earned commission
• Competitive foreign exchange rates, maximising the value received
• Greater visibility into payment status and history
• A secure, centralised platform for managing payment information
• Reduced administration and fewer payment-related enquiries

• Rocco Forte Hotels pays all eligible travel agent commissions within 20 days of the guest's departure and Onyx has been a long-standing parter of Rocco Forte Hotels.
• Agencies can choose to receive a single monthly commission payment on a specified date. In this case, funds will be sent to Onyx within 20 days, allowing payment to be collected in line with your accounting processes.

Can I continue using Onyx?
Yes. If you prefer to use Onyx, you can continue to receive commission payments and manage your account through the Onyx platform.

How do I register with Sion?
To ensure you are technically set up to receive commission payments from Rocco Forte Hotels via Sion, we encourage all travel advisors and agencies to register with Sion. 

Once registered, you can securely manage your beneficiary information and payment details, helping ensure future commissions are processed without delay. Simply follow the registration link above to create your account.

How long does it take to receive commission payments?
With Sion, payment is typically delivered within 24-48 hours of processing. With Onyx, payment is typically delivered within 20 days after guest departure.

What happens if my client cancels their booking?
If your client cancels their reservation or fails to arrive, Rocco Forte Hotels will pay commission on any cancellation fees collected. If the booking is cancelled directly with the hotel, please ensure you also process the cancellation in your booking system so that any applicable charges can be recovered.

What happens if my client extends their stay?
If your client extends their stay, Rocco Forte Hotels will pay commission on the additional nights, even if the extension was not booked through your agency.

Do I need to submit an invoice?
In most cases, no additional invoicing is required once your agency is registered and payment details have been provided through Sion or Onyx.

How can I track my payments?
Sion and Onyx provide visibility into the status of your commission payments, allowing you to track progress and view payment information in one central location.

Who should I contact with commission queries?
For any questions relating to commission payments, please contact: commission@roccofortehotels.com