Commission Payments
At Rocco Forte Hotels, we recognise the important role travel advisors play in our success. That is why we are committed to making commission payments as straightforward, transparent and efficient as possible.
Our Commitment
Travel advisors are fundamental to our business, which is why we have partnered with Sion, a commission payment platform built specifically for the travel industry. Through Sion, eligible commissions are typically paid within 24–48 hours of processing, with no payment fees and greater visibility throughout the payment journey.
Our commission policy includes:
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Payment of all eligible commissions through Sion
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Commission on cancellation fees received by the hotel in the event of a cancellation or no-show
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Commission on additional nights should a guest extend their stay, regardless of whether the extension was booked through the original advisor
The result is simple: advisors receive more of their commission, more quickly and with greater transparency.
Contact the support team on: https://www.sioncentral.com/contact-us
About Sion
Sion is a commission payment platform built specifically for the travel industry. By connecting suppliers and agencies through a secure, centralised platform, Sion streamlines the commission process from payment initiation through to receipt.
The platform provides:
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Faster payments, typically delivered within 24–48 hours of processing, and often within just a few hours
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No payment fees, helping advisors retain more of their hard-earned commission
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Competitive foreign exchange rates, maximising the value received
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Greater visibility into payment status and history
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A secure, centralised platform for managing payment information
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Reduced administration and fewer payment-related enquiries
Register with Sion
To ensure you receive commission payments from Rocco Forte Hotels as efficiently as possible, we encourage all travel advisors and agencies to register with Sion. Once registered, you can securely manage your beneficiary information and payment details, helping ensure future commissions are processed without delay.
Frequently Asked Questions
What happens if my client cancels?
If your client cancels or fails to show, we will pay commission on any cancellation fees received by the hotel.
What happens if my client extends their stay?
We will pay commission on any additional nights stayed, regardless of whether the extension was booked through the original advisor.
Do I need to submit an invoice?
In most cases, no additional invoicing is required once your agency is registered and payment details have been provided through Sion.
How can I track my payments?
Sion provides visibility into the status of your commission payments, allowing you to track progress and view payment information in one central location.
Who should I contact with commission queries?
For any questions relating to commission payments, please contact: commission@roccofortehotels.com